Satisfaction
is Guaranteed
Your satisfaction is guaranteed. If you are not completely
satisfied with your purchase, you may return it to us for a refund
minus shipping and handling charges. If you wish to make a return,
simply send it back insured within twenty days of receiving the
item(s). Please ship your return in the original packaging.
How to Order
You can place orders via:
-Internet using our secure shopping cart on Products,
-Calling 800-609-8999 or 303-926-8999
-Faxing your order to 303-298-7645 Click
here for printable order form.
-From resellers around the world, list found at Where
to Buy .
-Email us and we will call with payment method orders@clouddome.com
Payment Methods
We accept Visa, MasterCard, American Express, PayPal, Wire
Transfers, and Company Checks.
Net terms are available for government agencies, educational institutions,
crime labs, research labs, and companies who provide credit information.
Click
here for printable order form.
Privacy
We value your privacy and will not sell, distribute, or provide
your information to other companies and individuals.
Shipping and Handling
You will be shown the Shipping and Handling charges on the "Purchase
Verification" page before you finalize your purchase. The
cost on shipping Cloud Dome Kits in the USA and Canada is $15.00
by FEDEX Ground.
Generally, you can expect to received an item within one weeks
of ordering it.
Please E-mail Cloud Dome if you would like to inquire about faster
delivery, or mark your preference in the space allocated for such
changes. Our preference for shipping is FEDEX Ground, which requires
a street address.
Sales Tax
We must charge sales tax of 3.8% if you ship your order to Colorado,
where our home office is located. Look for sales tax to appear
on the Purchase Verification page.
Tracking Your Purchase
You will be able to track any purchase that was shipped via FEDEX.
Cloud Dome will send a second confirmation e-mail, which contains
a FEDEX tracking number. Use that number to track your FEDEX package
at http://www.fedex.com.
If you need assistance, please contact us at orders@clouddome.com
or call 303-926-8999 or 800-609-8999.
Purchases From Outside the U.S
We are more than happy to take purchases from outside the U.S.
and Canada; there are, however, no returns on these purchases
and any extra shipping fees will apply. If you are making a purchase
as described above, please complete the shopping process in full
and our Help Desk will
contact you via e-mail about any additional shipping charges.
Shipping rates to United Kingdom, Europe, Australia, New Zealand,
and Japan are about $40 by US Priority Mail with a 4 to 14 day
delivery time. Please contact us by e-mail for shipping cost to
other countries.
